Refund policy

Last updated: 2026 June 16

Thank you for shopping at Acren. If you are not fully satisfied with your purchase, please review our refund and return policy below. This policy complies with the Australian Consumer Law (ACL).

Under Australian Consumer Law, statutory consumer guarantees apply to all goods sold and cannot be excluded. If items are defective, unsafe or not matching the product description, you are entitled to repair, replacement or refund.

We accept change-of-mind returns within 30 days from the date of purchase. Returned items must be unused, in original condition, with all original tags, packaging and accessories complete.

To start a return, please contact our customer service with your order number via email: hello@acren.shop.

We will inspect your returned goods after receipt. Once approved, refunds will be issued to your original payment method within 7 business days.

Return shipping costs for change-of-mind returns are borne by the customer. We will cover return shipping if the issue is caused by our error or product defect.

Item exchanges for different sizes, colours or styles are available within 30 days after purchase, subject to stock availability.

If you receive faulty or damaged goods, please contact us immediately with your order number and photos of the defect. We will arrange repair, replacement or full refund including return postage in accordance with Australian Consumer Law.

Contact Us Email: hello@acren.shop Phone: +61 683525417 Address: 742 Scott Avenue, Lake Zacharyberg, South Australia 5270, Australia