Privacy policy

Last updated: 2026 June 16
Acren respects and protects your personal information. This policy complies with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs). It explains how we collect, use, store and protect your personal data.

Our Details

Data Controller: Acren

Email: hello@acren.shop

Phone: +61 683525417

Address: 742 Scott Avenue, Lake Zacharyberg, South Australia 5270, Australia

Information We Collect

We may collect the following information when you visit our website or place an order:
  • Name, email, phone number, billing and shipping address
  • Payment information (processed securely by third-party payment gateways)
  • Website usage data, IP address, device information and cookies data
  • Records of communication between you and our customer service team

How We Use Your Information

Your personal data will only be used for the following purposes:
  • Process, complete and deliver your orders
  • Verify identity and prevent fraudulent transactions
  • Respond to your enquiries and provide after-sales support
  • Send marketing emails with your consent
  • Optimise website functions and user experience

Information Disclosure

We may share your necessary information with trusted third parties including Shopify, payment providers and shipping carriers. All third parties are required to protect your personal information strictly. We will not sell your personal data to any external parties.

Cookies

Our website uses cookies to improve browsing experience. You can disable cookies via your browser settings, which may affect partial website functions.

Your Rights

You have the right to access, correct or request deletion of your personal information where permitted by law. You may also unsubscribe from marketing messages at any time. Please contact us via email to exercise your rights.

Data Security

We adopt effective technical and management measures to protect your personal information from unauthorised access, modification, disclosure or loss.

Policy Updates

We may update this privacy policy occasionally. Changes will take effect once posted on our website with the updated date.
Contact Us

Email: hello@acren.shop

Phone: +61 683525417

Address: 742 Scott Avenue, Lake Zacharyberg, South Australia 5270, Australia